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Terms & Privacy Policy


Terms and conditions

Website

The website www.nametags4u.co.uk is owned by NameTags4u Ltd

Address

5 Court Mews, London Road, Cheltenham, GL52 6JQ

Company Number

Our company number is 13682521

VAT

Our VAT number is 841090550.  Prices include VAT at 20%.

Use of Information

When you place an order, we receive your name, phone number, e-mail, mailing address and product details. None of your details are ever passed to a third party.

Site Security

Security of our site is taken very seriously and we have an enhanced SSL connection so all of our pages are encrypted.

Payment

Our ordering system provides the options of paying online by credit/debit card or Paypal. You can also order by post or telephone by credit/debit card, cheque or postal order.

Secure Payment

Your credit card payment is processed by a reputable third party "Stripe", using highly secure encryption. (see https://stripe.com/ ). We never see or store your card details.

Terms and Conditions

Your order will be despatched on receipt of payment except in certain circumstances where an invoicing system is agreed.

Cancelling your Order

As we supply personalised goods, and as stated in the Consumer Rights Act 2015,  the customer will not benefit from a right to cancel the contract after their order has been processed.  However if the order has not yet been printed then we will, as a gesture of goodwill, agree to a cancellation. There will be a small fee to cover the cost of charges paid by us to the credit card company and Paypal.

Copyright

All content included on this site, such as text, graphics, logos, button icons and images, are the property of Its For You Ltd and protected by United Kingdom and international copyright laws.

The compilation of all content on this site is the exclusive property of Its For You Ltd.

Mistakes

All orders go through a strict checking process before being sent out, so errors very rarely occur. However, if one does occasionally slip through and it is our mistake we will of course send replacements.

If you have made a mistake in providing us with details of your order we regret we cannot offer free replacements. However, we may offer replacements at a reduced price.

Complaints

If you have a complaint about any aspect of our service please contact us by phone (01242 519191) or use our contact form to email us https://www.nametags4u.co.uk/contact. We usually respond very quickly.

How we use your data

Customer privacy and data protection is extremely important to us and we are committed to protecting yours.

What information do we collect from the people that visit our website?

We collect information from you when you register on our site or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, home address etc. You may however visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in the following ways:

  • To personalise your site experience.
  • To improve our website and customer service.
  • To process orders - we require your email address in order to notify you of receipt of your order and in the event of there being a query.

We may occasionally send you marketing emails to offer you discount - however we will not bombard you with daily, weekly or even monthly emails.

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, our website is encrypted via Secure Socket Layer (SSL) technology.

All credit / debit card / PayPal transactional information is processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer or mobile through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. We also use cookies to help us analyze site traffic.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide our visitors with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when required to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

Third-party links

We do not include or offer third-party products or services on our website.

Google

We use the Google Analytics system to compile aggregate data about site traffic and site interactions, in order to offer a better site experience.


Always here to help

We always do our best to help customers - whether they need advice on what type of labels to buy, or whether they would like something a little out of the ordinary. If you need help please contact us on 01242 519191 or use our contact form to email us https://www.nametags4u.co.uk/contact


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