In normal times....
Orders are usually posted using Royal Mail 2nd class post. Most orders made before 2pm Monday to Friday will be shipped the same day. Orders made late on a Friday or at the weekend will not be dispatched until the following Monday (or Tuesday if there is a Bank holiday).
For guaranteed Next Day delivery please choose Special Delivery - this will need to be signed for upon delivery.
We also offered Tracked Delivery which takes priority and comes with a tracking number.
Once orders have left us and are with the postal service, they are completely out of our control.
Royal Mail ask customers to wait 10 working days before assuming items are lost so please allow a little time before contacting us if items don't arrive. We cannot immediately resend goods if they don't arrive, we have to ask customers to be patient for a while in case the post is just delayed - which can happen. If you have not received your order within 2 weeks please contact us.