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Support & Contact - How can we help?

Common questions

We've been helping customers get the best out of our labels for over 20 years.

Has your question already been answered on our Frequently Asked Questions page?

In normal times....

Orders are usually posted using Royal Mail 2nd class post. Most orders made before 2pm Monday to Friday will be shipped the same day. Orders made late on a Friday or at the weekend will not be dispatched until the following Monday (or Tuesday if there is a Bank holiday). 

For guaranteed Next Day delivery please choose Special Delivery - this will need to be signed for upon delivery.

We also offered Tracked Delivery which takes priority and comes with a tracking number.

Once orders have left us and are with the postal service, they are completely out of our control. 

Royal Mail ask customers to wait 10 working days before assuming items are lost so please allow a little time before contacting us if items don't arrive. We cannot immediately resend goods if they don't arrive, we have to ask customers to be patient for a while in case the post is just delayed - which can happen. If you have not received your order within 2 weeks please contact us.

Most of our labels can be printed with pictures from our picture sets or you can upload your own image or photo.

When uploading your own please make sure you choose a good quality image, not blurred and not too dark.

Crop out any unwanted parts of the image with our crop tool. If it's a photo of a person a close up of a face come out much better.

Yes of course they do!

Well we would say that... but they really do. In fact when applied correctly they become part of the garment and so they can't possible come off. Customers often ask us how to get them off if they want to hand their clothes down!

However when ironing on, the iron needs to be very hot and pressed down hard.  It can sometimes be a bit tricky to tell because the name tags can appear to be stuck on but if the glue on the back of the label isn't completely melted they may start to peel off. Instructions will be included.

Please check carefully that you have ordered exactly what you want and with correct spellings. If we make a mistake we will of course send replacements.

Stampanames and Multistamps cannot be refunded but if there is a genuine fault they can be exchanged.

Please go to to see our returns policy in full.

No. The clips are so tiny and flat that they do not rub against the skin or irritate. They are even suitable for underwear.

However they can also be ironed on so if you are worried about the clip irritating on certain garments please ask for iron-on instructions too when ordering.

We recommend no more than 20 characters on one line because the longer the name, the smaller the lettering. If you have a long name it may be worth considering having just an initial and surname, especially if you also want an image. You will see a preview of the name tags before completing your order. There is an option to use two lines rather than one so if the text is very long it's worth considering.

RAF labels are printed in capitals. Usually the last three numbers of the service number are printed after the surname. If the service number is not available at the time of printing we will try to leave a space for it to be written in later. Our Pilot laundry marker is ideal for this purpose. Our labels are the size stipulated in the RAF kit list.

Yes, no problem. If you require two lines just type them in. In fact we recommend two lines for the SupaSticky name tags. There is the option for three lines of text if you wish, however the text size does reduce when more lines are used.

Yes. Please type in the text with any accents you need. If you are unable to find the accent you require please contact us and we will try to help.

It's difficult to say. Sometimes the ink seems to last for hundreds of impressions and other times not quite so many.

However if it does fade then the beauty of the stamp is that you can just stamp again!

Please note the first time the ink goes through the wash it's natural for it to fade a little.

If you are not planning to use the Stamp for a while it's a good idea to make sure the ink is stored in a cool place. If you have the Single Stampaname where the ink pad is stored inside the stamp then follow the instructions on how to take it out and wrap it in cling film so as to preserve it and prevent it from drying out.

Ink will eventually dry out naturally, although often not for years. If it does, or if you've used it all then you can buy replacements.

Yes - whether you have the Single StampaName or the MultiStamp you can buy replacement ink if it dries up or you've used it all up.

We recommend stamping directly onto the clothing if possible. Many people do stamp onto the care labels found inside clothes. The reason we don't recommend it is that sometimes (not always) those labels are made of a very silky material that doesn't absorb the ink and it might smudge.

If you are stamping onto thin white material then it may show through a little. However most people don't really mind that as it's a small price to pay compared to losing items of clothing!

You can often avoid the stamp showing through, either by finding an area of material on which to stamp which is thicker, like under a collar, or by stamping at the bottom of a garment - perhaps at the bottom of a shirt rather than the top.

Yes they do. Stick them onto a clean surface and they will go through the dishwasher for years and years.

They might look and feel a bit like paper but they are not! They are made of a very strong woven material. If you are worried that they are paper try ripping them and you will be reassured!

We can often offer discount on large orders. If you are ordering on behalf of a school, a club or organisation or a care home please give us a call to discuss this. We can even give discounts to individuals on particularly large orders.

Yes, we are suppliers to 100s of Care Homes. If you work for a care home and are interested in us becoming your name labels supplier please call us on 01242 519191 or send us an email. We have a bespoke ordering system for Care Homes with an invoicing system and we can also offer discounts for large or regular orders.

Absolutely! Please call us on 01242 519191. If you get an answerphone please leave a message and we usually ring you back very quickly. You can also email us on [email protected]

Yes, we work with many schools and PTAs helping with their fundraising. There are various ways of doing this so the best thing is to email or call us on 01242 519191.

Yes they are. However if they are going to be used in shoes that will be worn for hours on end the constant rubbing of hot feet can make the labels wear a bit. To avoid this we recommend putting the shoe label protectors over the top.

Contact us


01242 519191

Available to talk on weekdays and often at weekends, from 9am to 6pm. Standard call rates apply.


We aim to respond to every request within 24 hours.


5 Court Mews
London Road
GL52 6JQ

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