Please check carefully that you have ordered exactly what you want and with correct spellings. If we make a mistake we will of course send replacements.
Stampanames and Multistamps cannot be refunded but if there is a genuine fault they can be exchanged.
Please go to www.nametags4u.co.uk/returns-policy to see our returns policy in full.
Orders are posted using Royal Mail 1st or 2nd class post. Most orders made before 2pm Monday to Friday will be shipped the same day. Orders made late on a Friday will not be dispatched until the following Monday (or Tuesday if there is a Bank holiday).
Unfortunately NOT ALL 1st class post arrives the next day (93% according to Royal Mail), particularly at the moment due to the Covid Situation. For guaranteed Next Day delivery please choose Special Delivery or call us.
Once orders have left us and are with the postal service, they are completely out of our control. Royal Mail ask customers to wait two working weeks before assuming items are lost so please allow a little time before contacting us if items don't arrive. We cannot immediately resend goods if they don't arrive, we have to ask customers to be patient for a while in case the post is just delayed - which can happen. If you have not received your order within 10 days please contact us.
We recommend stamping directly onto garments and not onto care labels. This is because care labels are often silky and will not absorb the ink properly causing it to bleed and smudge. Having said that, not all do this and many customers do stamp onto the care labels - but we do not recommend it.
We often get asked whether the stamp shows through on the other side of a garment. If the material is white and thin it sometimes shows a little but tends to fade after a wash. Most people don't mind this and as long as it is stamped neatly it looks fine - the main thing is that the garment is labelled and its owner can be identified if it's lost.